Q) How is RO water compared to bottled water?

Just as good or even better. We use the same technology, reverse osmosis (RO), as other major bottling plants use to filter water. Our drinking water has a sweet taste with a touch of minerals — not like the flat taste of distilled or bottled water. The five-stage system is the most stable and complete RO process. The best part is that you maintain your system and ensure your family's health yourself.


Q) How effective is Reverse Osmosis filtration compared to other methods ?

RO is the most convenient and effective method of water filtration. It filters water by squeezing water through a semi-permeable membrane, which is rated at 0.0001 micron (equals to 0.00000004 inch!). This is the technology used to make bottled water, it is also the only technology capable of desalinating sea water, making it into drinking water.

Non-RO water filters are much less effective, and the pore size on these filter media are much bigger, generally 0.5 - 10 micron. They can filter out coarse particles, sediments and elements only up to their micron rating. Anything finer and most dissolved substances cannot be filtered out. As a result, water is far less clean and safe compare to reverse osmosis filtration.


Q) Can I install this myself? What if I am unable to?

Our systems come with detailed instructions and are easy to install. Most of our customers have successfully installed our systems themselves without any professional help. However, if you really can not or are just afraid to do the job, not a problem; just call on any plumber in the yellow pages and they can install it for you for a fee.

If you happen to be located in Perth, call our main office to arrange a qualified installer - a small fee applies. ( this is for keeping the unit completely portable - if you wish to infuse the system in your current water supply you will need to call on a plumber).

Q) What is the maintenance schedule and cost?

Maintenance schedule and costings differ and are dependant upon certain conditions.

1) Initial water quality

2) Amount of usage

For example the bottom 3 filters need replacing on average every 12 months

The Membrane (Stage 4) needs replacing every 2-4 years again depending on usage.

Top filter we recommend changing every 18 - 24 months.

The costs differ on all filters, see our shop for pricing.

Q) Is it easy to change filters?

Very easy. Just order the needed filters from us and use the filter housing spanner that came with your system to swap out filters. This way you maintain the system yourself without depending on others and you will feel confident about your drinking water. Alternatively you can order the filters from us, and for a small fee one of our staff will come out and replace the purchased filters.


Q) Do I have to buy replacement filters only from Phat.?

We do recommend that you buy replacement filters from us, because we offer the original, top quality filters that were designed to help our systems to be trouble-free and lasting. We sell them at lower prices than most other places.

We use industry-standard size 10" filters, and you can find "similar ones" at most home improvement stores. Even though these similar filters do not perform up to our original specifications, they are still usable by a PHAT Water Filter system. So if you are worried that for some reason you could not find us in the future, your system will be just fine.


Q) If I move, can I remove the system to bring with me?

This system is very easy to uninstall. Even the plumbed in types are just as easy to uninstall as the units that are kept portable. There is no need to completely uninstall; just take off the water inlet tubing, close our water inlet needle shut off, and take off the whole system in 5 minutes.


Q) If I order your system today, when do you ship?

We usually ship the next business day, or when payment has been cleared. Because we have all items in stock. Depending on your location, you'll receive the shipment in 2-5 days by AusPost. Faster service and international shipping are also available.